Academy Certificate Policy | Terra Vita Academy

Certificate scope

A Terra Vita Academy certificate confirms that the named participant completed the programme, pathway or cohort scope stated on that certificate and that an authorised Academy administrator completed the certificate review.

Authority boundary. A certificate of completion is not professional accreditation and does not certify, approve, validate, finance, assure, underwrite, rate or create institutional reliance for any project, programme, organisation, person, funder decision or deployment evidence.

Evidence considered

The reviewer may consider the participant identity and cohort record, current data-use acknowledgement, assigned module and simulation progress, knowledge-check submission, feedback status, employee-onboarding tasks where applicable, and the participant completion statement. The assigned pathway and any permitted exceptions must be recorded.

Human decision authority

Automated scoring and TV-AI may support learning but cannot approve readiness or issue a certificate. An authorised Terra Vita Academy administrator must decide whether to issue, defer for further practice, decline, correct, reissue or revoke.

Request, review and issue

A participant may request review once the assigned route is complete. Requesting review does not guarantee issue. If further practice is required, the reviewer should record the reason and the appropriate repeat route. Each issued certificate receives a unique certificate number, verification code, programme scope, issue date and status.

Public verification and data minimisation

The public verification route may display the participant name, certificate number, programme or pathway, issue date and current status. It does not display assessment answers, scores, private feedback, coaching notes, login history or unrelated cohort records.

Correction, reissue and revocation

Terra Vita may correct or reissue a certificate where a factual or administrative error is confirmed. A certificate may be revoked where it was issued in error, the underlying identity or completion record is materially inaccurate, access or assessment misuse is substantiated, or the record can no longer be supported. The registry retains the status and reason according to the applicable retention schedule.

Review request

A participant may request correction or human reconsideration through Academy support. The request must identify the certificate and the specific record believed to be incorrect; it must not include an access code.