Academy support

Participant, accessibility, privacy and cohort support

Use this page when you cannot log in, cannot find progress or a certificate, need an accommodation, or need to report a TV-AI, privacy or security concern.

I cannot log in

Use the registered email and latest Academy access code. If the code expired or was reset, request a new one. Never send the current code in a support message.

Request access help

I do not see my results

Results appear after a knowledge check is submitted in an active participant session. Sign in again, then open My Progress.

Open My Progress

My certificate is missing or wrong

Certificates require human review. Use the verification route first, then request correction or reconsideration if the record is inaccurate.

Verify certificate

I need an accommodation

Request an alternative format, additional time, language adjustment, live explanation or another delivery adaptation.

Accessibility route

TV-AI behaved incorrectly

Report direct assessment answers, inappropriate content, suspected protected-data disclosure or a material translation issue. Terra Vita can suspend the feature for review.

TV-AI use policy

Privacy or security concern

Report suspected unauthorised access, incorrect personal data or another privacy concern promptly. Do not include credentials or protected evidence.

Privacy notice
Support information. Include your name, registered email, cohort reference, the page or route, approximate time, device/browser and a screenshot if useful. Do not send passwords, access codes, confidential programme information or protected evidence.