Use this page when you cannot log in, cannot find progress or a certificate, need an accommodation, or need to report a TV-AI, privacy or security concern.
Use the registered email and latest Academy access code. If the code expired or was reset, request a new one. Never send the current code in a support message.
Request access helpResults appear after a knowledge check is submitted in an active participant session. Sign in again, then open My Progress.
Open My ProgressCertificates require human review. Use the verification route first, then request correction or reconsideration if the record is inaccurate.
Verify certificateRequest an alternative format, additional time, language adjustment, live explanation or another delivery adaptation.
Accessibility routeReport direct assessment answers, inappropriate content, suspected protected-data disclosure or a material translation issue. Terra Vita can suspend the feature for review.
TV-AI use policyReport suspected unauthorised access, incorrect personal data or another privacy concern promptly. Do not include credentials or protected evidence.
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